Life in Estonia and Haapsalu

What you need to know when living here

Not everything in Estonia is written down in one place. Many things only become clear once you start living here, such as how things work, what local customs are, and what is expected in everyday interactions.

On this page, we have brought together the most important information to help you better understand how life in Haapsalu works.

Adapting to life in Estonia

The adaptation guide brings together practical advice and local customs to help you better understand everyday life in Estonia.

It includes clear explanations and real-life examples of how things work in practice, covering situations you may encounter in communication, dealing with services, and everyday life.

Everyday behaviour and customs
How people behave in public spaces, why speaking quietly is common, and why maintaining distance from strangers is part of everyday life.

Dealing with services and agreements
How communication with public authorities works, why appointments are usually booked in advance, and why keeping agreements and deadlines is important.

Time and punctuality
Why being on time is valued and how being late is perceived in the Estonian context.

Children and school life
What is expected of parents, how schools and kindergartens function, and what everyday routines and arrangements involve.

Everyday life and environment
Why waste sorting is important, how people behave on public transport, and what everyday habits are common.

The material has been developed under the coordination of the Association of Estonian Cities and Municipalities in cooperation with local governments and is funded by the European Social Fund+.

The guide is based on real-life experiences and helps you better understand the unwritten rules that shape everyday life. You can explore it directly on this page.

To view the PDF, please use the “Open in full screen” button.

The information leaflet is based on real-life experiences and helps you better navigate everyday life in Haapsalu. You can explore it directly on this page or open it in a separate view. A printed version is also available at the Haapsalu City Government building, Posti 34.

Adapting to life in Haapsalu

Essential information for people who are starting life in Haapsalu or have already settled here but want to better understand how everyday life works.

Here you can find practical guidance, important contacts, and useful services in one place to help you navigate daily life more confidently.

First steps
How to register your place of residence, which documents you need, and how to get started.

Work and taxes
Key information about job opportunities, entrepreneurship, and how taxes work.

Health and family
How to find the services you need and manage matters related to family and children.

Transport and everyday life
Getting around the city, tickets, discounts, and practical solutions for everyday life.

Useful contacts
Key phone numbers, organisations, and services you can turn to when needed.

The leaflet brings together essential information in one place, with links and QR codes that help you quickly access additional information when needed.

Where to find information or help

Here you will find the most important contacts and services to help you quickly find answers to everyday questions.

Emergency contacts

Emergency number 112
State Information Phone 1247
Victim Support Crisis Line 116 006
Child Helpline 116 111
Ministry of Foreign Affairs 24h Consular Helpline +372 5301 9999

Health and care

Family Doctor Helpline 1220
Paediatric Helpline 1599
Poison Helpline 16662

Housing and everyday life

Electricity outage helpline (Elektrilevi) 1343
Imatra Elekter AS 71 50 188
Public transport timetables peatus.ee
City of Haapsalu information and services haapsalu.ee

Useful online services

Government services and information eesti.ee
Health information and e-services terviseportaal.ee
Working life and employment tooelu.ee
Job search and unemployment services tootukassa.ee
Crisis information and safety guidelines kriis.ee
Integration and adaptation integratsioon.ee

Do you need personal guidance?

Our integration coordinator helps you settle into life in Haapsalu and find answers to the questions that arise along the way, so you can feel more confident and at home here.